Terms of Service

Last updated: August 5, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 16 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION. SECTION 8 CONTAINS IMPORTANT HEALTH AND SAFETY INFORMATION ABOUT THIS PRODUCT.

1. Who We Are and What These Terms Cover

steprevive.com (the "Site") is operated by ElwinEx LLC, a company registered in the State of Florida, United States, with its principal place of business at 308 Southeast 10th Avenue, Pompano Beach, FL 33060 ("StepRevive," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of the Site, and your purchase of any product from us. By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms incorporate by reference our Privacy Policy, Shipping Policy, Refund & Returns Policy, and Medical Disclaimer.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to purchase from the Site. By ordering you represent that you meet this requirement and that you have the legal capacity to enter into a binding contract.

Our products are intended for adult use. They are not intended for children, and should not be used on a child except under the direction of a qualified healthcare professional.

3. Accounts

You may check out as a guest or create an account. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under it. Notify us promptly at support@steprevive.com if you suspect unauthorized access. We may suspend or terminate an account that we reasonably believe has been used fraudulently or in breach of these Terms.

4. Products, Descriptions, and Availability

• We make reasonable efforts to display product colors, images, dimensions, and descriptions accurately. Screen rendering varies between devices, and minor variation between the images and the item you receive is normal and not a defect.
• Product availability is not guaranteed. We may limit quantities, discontinue a product, or decline to fulfill an order in whole or in part.
• We reserve the right to correct errors in product descriptions, images, and specifications at any time without prior notice.

5. Pricing and Payment

• All prices are shown in US dollars (USD) and are exclusive of import duties and destination-country taxes, which are addressed in our Shipping Policy.
• We reserve the right to change prices at any time. The price applicable to your order is the one displayed at the moment you complete checkout.
• Payment is taken at the time of order. We accept the payment methods displayed at checkout, processed by Shopify Payments and other third-party processors. We do not store your full payment card details.
• If your payment is declined or reversed, we may cancel the order.

5.1 Pricing errors

Despite our efforts, a product may occasionally be listed at an incorrect price due to typographical or system error. If a product's correct price is higher than the listed price, we will either contact you for instructions before shipping or cancel the order and notify you. We are not obliged to fulfill an order placed at an obviously erroneous price.

5.2 Promotions and discounts

Discount codes and bundle offers are subject to their stated terms, cannot be combined unless expressly permitted, have no cash value, and may be withdrawn at any time. We may cancel orders where a discount code has been obtained or used improperly.

6. Orders and Formation of Contract

Your order is an offer to purchase. Our order confirmation email acknowledges receipt but does not constitute acceptance. A binding contract is formed only when we dispatch the goods and send you a shipping confirmation.

We reserve the right to refuse or cancel any order, including after a confirmation has been sent, for reasons including suspected fraud, pricing error, stock unavailability, an address in a territory we do not serve, or a prior breach of these Terms. Where we cancel an order you have paid for, we refund you in full.

7. Shipping, Returns, and Refunds

Delivery timeframes, shipping costs, customs charges, and your cancellation rights are set out in our Shipping Policy. Refund eligibility, return conditions, and who pays return shipping are set out in our Refund & Returns Policy. Both form part of these Terms.

8. Health, Safety, and Medical Disclaimer

This section is important. Please read it in full before using our products.

8.1 Not a medical device; no medical claims

ToeAlign Pro™ and all StepRevive products are general wellness and comfort support aids. They are not medical devices. They have not been evaluated or approved by the US Food and Drug Administration or by any equivalent regulatory authority in any other country. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease, deformity, injury, or medical condition, including but not limited to hammertoe, claw toe, mallet toe, bunions, hallux valgus, plantar fasciitis, arthritis, or any structural deformity of the foot.

8.2 Not medical advice

Content on the Site — including articles, product descriptions, illustrations, videos, comparisons, testimonials, and any reference to published research — is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for consultation with a physician, podiatrist, or other qualified healthcare professional. Never disregard or delay seeking professional medical advice because of something you read on the Site.

8.3 Consult a professional before use

You should consult a qualified healthcare professional before using our products, and you must do so if any of the following apply to you:

• Diabetes of any type
• Peripheral neuropathy, reduced sensation, or numbness in the feet
• Peripheral arterial disease, poor circulation, or a history of blood clots
• Open wounds, ulcers, blisters, infection, or fragile skin on the foot
• A rigid, fused, or fixed toe deformity, or prior foot surgery or implanted hardware
• Rheumatoid arthritis, gout, or another active inflammatory joint condition
• Pregnancy
• Any condition affecting bone density, healing, or immune function

8.4 Safe use and discontinuation

Use the product only as directed in the supplied instructions. Begin with short wear periods and increase gradually. Never force the adjustment beyond gentle, comfortable tension.

Stop using the product immediately and seek medical advice if you experience numbness, tingling, coldness, skin discoloration, swelling, blistering, skin breakdown, or any increase in pain.

8.5 Results vary

Any testimonial, review, or result described on the Site reflects the individual experience of that person and is not a promise, guarantee, or typical result. Foot anatomy, flexibility, underlying conditions, footwear, and consistency of use all affect outcomes. Some people will experience no benefit.

8.6 Assumption of risk

You acknowledge that use of a wearable foot support carries inherent risks, including discomfort, skin irritation, pressure marks, and aggravation of pre-existing conditions. By purchasing and using our products, you voluntarily assume these risks and agree to use the product in accordance with the instructions and this Section 8.

9. Intellectual Property

All content on the Site — including text, copy, graphics, photographs, illustrations, video, audio, logos, trade dress, layout, design, and software — is owned by or licensed to StepRevive and is protected by United States and international copyright, trademark, and other intellectual property laws. "StepRevive" and "ToeAlign Pro" and associated logos are our trademarks.

You may view and print content for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, scrape, data-mine, or use our content for any commercial purpose without our prior written consent.

10. Reviews, Testimonials, and User Content

If you submit a review, photograph, comment, or other material ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, adapt, publish, and display it in connection with our business, including in advertising, in any media.

You represent that your User Content is your own, is truthful, is based on your actual experience, and does not infringe anyone's rights. You must disclose any material connection to us, such as receiving a free product or compensation.

We may edit for length or remove User Content at our discretion, but we do not remove reviews merely because they are negative. We do not publish fabricated reviews, and we do not suppress genuine unfavorable ones — consistent with the FTC Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465).

You may not submit content that is unlawful, defamatory, obscene, harassing, fraudulent, infringing, or that contains malware or another person's personal information.

11. Prohibited Uses

You agree not to use the Site to: violate any law or regulation; infringe intellectual property rights; transmit malware; attempt to gain unauthorized access to our systems or another user's account; scrape or harvest data by automated means; interfere with the Site's security or operation; place fraudulent orders; or resell our products commercially without written authorization.

12. Third-Party Links and Services

The Site may contain links to third-party websites and integrates third-party services including payment processors, analytics, and advertising platforms. We do not control and are not responsible for third-party content, products, or privacy practices. Your dealings with third parties are solely between you and them.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED THROUGH USE OF OUR PRODUCTS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Consumers in the European Union and United Kingdom retain their full statutory rights in respect of goods that are faulty, not as described, or not fit for purpose.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STEPREVIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

These limitations do not apply to liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, and do not affect the statutory rights of consumers in jurisdictions where such limitations are prohibited.

15. Indemnification

You agree to indemnify and hold harmless StepRevive and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Site or any product, your violation of any law, or your infringement of any third party's rights.

16. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS.

16.1 Talk to us first

Before commencing any formal proceeding, you agree to contact us at support@steprevive.com with a written description of the dispute and the relief you seek, and to allow us 60 days to resolve it informally. Most disputes are resolved at this stage. This step is a condition precedent to arbitration.

16.2 Agreement to arbitrate

If we cannot resolve the dispute informally, you and StepRevive agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product — whether in contract, tort, statute, or otherwise — shall be resolved by final and binding individual arbitration, and not in court, except as provided in Sections 16.4 and 16.6.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted in Broward County, Florida, or, at your election, by telephone, videoconference, or on documents only. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class action waiver

YOU AND STEPREVIVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim shall proceed in court and be severed from any arbitration.

16.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court; and (b) seek injunctive or equitable relief in court to protect intellectual property rights.

16.5 Your right to opt out of arbitration

You may opt out of this arbitration agreement. To do so, send written notice within 30 days of your first purchase to support@steprevive.com with the subject line "Arbitration Opt-Out," stating your name, order number, and your intent to opt out. Opting out will not affect your purchase, your warranty, or any other part of your relationship with us, and we will not treat you differently for doing so.

16.6 EU, UK, and other consumer carve-out

This Section 16 does not apply to consumers resident in the European Union, the United Kingdom, Norway, Switzerland, Australia, or any other jurisdiction where mandatory consumer law grants a non-waivable right to bring proceedings in local courts. Consumers in those jurisdictions retain the right to bring proceedings in the courts of their country of residence and to rely on the mandatory consumer protection law of that country. EU consumers may also use the European Commission's Online Dispute Resolution platform.

16.7 Time limit

To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred. This limit does not apply where local law prohibits it.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Subject to Section 16, the exclusive venue for any permitted court proceeding is the state and federal courts located in Broward County, Florida, and you consent to their personal jurisdiction.

Where you are a consumer resident in a jurisdiction whose mandatory law grants you protections that cannot be derogated from by agreement, those protections continue to apply to you notwithstanding this Section.

18. Email and SMS Communications

By providing your email address you consent to receive transactional messages about your order. If you opt in to marketing, you may unsubscribe at any time using the link in any marketing email.

If you provide a mobile number and opt in to text messages, you consent to receive recurring automated marketing texts. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our Privacy Policy for how we handle your data.

19. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disaster, severe weather, epidemic, war, civil unrest, terrorism, labor dispute, carrier or supplier failure, utility or internet outage, cyberattack, or government action.

20. Severability, Waiver, and Assignment

If any provision of these Terms is held invalid or unenforceable, that provision is severed and the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

21. Entire Agreement and Changes

These Terms, together with the policies referenced in Section 1, constitute the entire agreement between you and StepRevive regarding the Site and supersede any prior understanding.

We may modify these Terms at any time by posting a revised version with an updated "Last updated" date. Changes apply prospectively. The version of these Terms in effect at the time you place an order governs that order. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

22. Contact

ElwinEx LLC
308 Southeast 10th Avenue
Pompano Beach, FL 33060
United States

Email: support@steprevive.com
Phone: +1 (954) 504-1062
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time