Shipping policy
Shipping Policy
Last updated: August 5, 2026
This Shipping Policy explains how, when, and where StepRevive ships orders placed on steprevive.com, operated by ElwinEx LLC, 308 Southeast 10th Avenue, Pompano Beach, FL 33060, United States.
We would rather tell you the real timeline up front than surprise you after you have paid. Please read Section 3 if you are ordering from outside the United States, and Section 6 on customs charges.
1. Order Processing
Orders are processed Monday through Friday, excluding US public holidays.
- Processing time: 1–3 business days from the time your payment is confirmed.
- Orders placed after 2:00 PM Eastern Time, or on a weekend or holiday, begin processing the next business day.
- Processing time is separate from, and additional to, transit time. Your total delivery estimate is processing time plus transit time.
Occasionally an order is held briefly for payment verification or address confirmation. If this happens we will email you. Responding promptly prevents delay.
2. United States Delivery
| Destination | Shipping cost | Processing | Transit | Total estimate |
|---|---|---|---|---|
| Continental United States | Free | 1–3 business days | 5–8 business days | 6–11 business days |
| Alaska, Hawaii, Puerto Rico, US territories | Free | 1–3 business days | 10–20 business days | 11–23 business days |
All US orders include tracking at no cost. We do not offer expedited or overnight shipping at this time.
2.1 Why delivery takes 5–8 business days
We want to be straightforward with you rather than let you assume two-day delivery. ToeAlign Pro™ ships from our fulfillment partner's facility, and the standard economy service we use to keep shipping free for you takes longer than domestic express carriers. If you need an item urgently, this may not be the right purchase for you, and we would rather you knew that before checkout than after.
3. International Delivery
We currently ship to the following 28 countries and territories:
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific: Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea
Middle East: Israel, United Arab Emirates
North America: Canada, United States
| Region | Processing | Transit | Total estimate |
|---|---|---|---|
| Canada | 1–3 business days | 10–20 business days | 11–23 business days |
| United Kingdom & Western Europe | 1–3 business days | 10–20 business days | 11–23 business days |
| Northern & Central Europe | 1–3 business days | 12–22 business days | 13–25 business days |
| Australia & New Zealand | 1–3 business days | 12–25 business days | 13–28 business days |
| Japan, South Korea, Hong Kong, Singapore, Malaysia | 1–3 business days | 10–20 business days | 11–23 business days |
| Israel, United Arab Emirates | 1–3 business days | 14–28 business days | 15–31 business days |
International shipping rates, where they apply, are calculated and displayed at checkout before you pay. You will never be charged a shipping cost you did not see.
If your country does not appear at checkout, we are unable to ship there at present.
4. Tracking Your Order
- You will receive a shipping confirmation email with a tracking number as soon as your parcel is dispatched.
- Tracking information can take 2–5 business days to become active after dispatch. A tracking number that shows "not found" during this period is normal and does not mean anything is wrong.
- International parcels often show long gaps between scans while in transit or awaiting customs clearance. Gaps of 5–7 days are common and usually resolve on their own.
If your tracking has not updated for 10 consecutive business days, contact support@steprevive.com and we will open a carrier investigation on your behalf.
5. Shipping Address Accuracy
You are responsible for providing a complete and accurate delivery address, including apartment or unit number, postal code, and a working phone number where the carrier requires one.
- Check your confirmation email immediately after ordering. If the address is wrong, email us the same day and we will try to correct it before dispatch.
- Once an order has shipped, the address cannot be changed.
- Parcels returned to us as undeliverable due to an incorrect or incomplete address will be refunded for the product price only. Carriage costs are not recoverable.
- We ship to residential addresses, business addresses, and PO boxes. We do not currently ship to APO, FPO, or DPO military addresses.
6. Customs, Duties, Taxes, and Import Charges
Please read this section carefully if you are ordering from outside the United States.
Prices shown on our website are in US dollars and exclude any import duties, customs charges, brokerage fees, handling fees, or value-added tax (VAT/GST) levied by the destination country.
- You, the recipient, are the importer of record and are responsible for any such charges.
- These charges are set and collected by your national customs authority or the carrier acting on its behalf. We do not receive any part of them and cannot predict, calculate, waive, or refund them.
- The carrier will normally contact you to collect payment before delivering.
- If you refuse to pay import charges, the parcel will typically be returned to origin or destroyed by customs. Where it is returned to us, we will refund the product price. Where customs destroys or retains it, we cannot issue a refund because the goods were correctly shipped and lawfully delivered to your border.
Before ordering, we recommend checking your country's de minimis threshold — the value below which imports are exempt from duty. Many of the countries we ship to have thresholds above our order values, meaning no charge applies, but this varies and can change.
We declare all parcels accurately and at full value, as required by law. We cannot mark shipments as "gift," understate the value, or falsify a customs declaration, and we will decline any request to do so.
7. Split Shipments
Multi-unit and bundle orders may occasionally ship in more than one parcel, arriving on different days. If this happens you will receive a separate tracking number for each parcel and will not be charged extra. If one parcel of a split shipment fails to arrive, contact us and we will replace that portion.
8. Delays Outside Our Control
We are responsible for getting your order dispatched on time and for helping you resolve problems. We cannot control what happens in the carrier network. Delivery estimates are estimates, not guarantees, and may be affected by:
- Customs inspection and clearance backlogs
- Severe weather, natural disasters, and airspace or port disruption
- Carrier capacity during peak seasons, particularly November and December
- Strikes, civil disruption, or public health measures
- Incorrect address details or a failed delivery attempt
Where a delay occurs, we will keep you informed and pursue the carrier. See Section 9 for your right to a refund if delay becomes excessive.
9. Your Right to Cancel a Delayed Order
Consistent with the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if we are unable to ship your order within 30 days of receiving your payment, and we have not agreed a revised date with you, you are entitled to cancel and receive a full refund. We will notify you of any such delay and offer you that choice without you having to ask.
Separately, if your order has not arrived within 45 calendar days of dispatch, contact us and we will issue a replacement or full refund at your choice, regardless of what the tracking shows.
10. Lost, Stolen, or Damaged Parcels
- Lost in transit: Reported after 10 business days without a tracking update, we open a carrier claim. Confirmed losses are replaced or refunded in full at no cost to you.
- Marked delivered but missing: Please check with household members, neighbors, building management, and any safe-drop location first, as carriers sometimes scan early or leave parcels out of sight. Then contact us and we will file a claim and work with you toward a resolution.
- Damaged on arrival: Photograph the parcel and its contents before discarding any packaging, and contact us within 14 days. We will replace the item free of charge.
Full details of remedies are in our Refund & Returns Policy.
11. Order Changes and Cancellations
Contact support@steprevive.com immediately with your order number. If we reach the warehouse before dispatch, we can cancel, change the variant, or amend the address. Once dispatched, no changes are possible.
12. Contact
Email: support@steprevive.com
Phone: +1 (954) 504-1062
Postal address: ElwinEx LLC, 308 Southeast 10th Avenue, Pompano Beach, FL 33060, United States
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Typical response time: 1–2 business days
Please include your order number in any shipping enquiry — it lets us answer on the first reply instead of the second.
This policy may be updated from time to time. The version in effect when you place your order governs that order.