Refund & Returns Policy

Last updated: August 5, 2026

This Refund & Returns Policy applies to all purchases made from steprevive.com ("StepRevive," "we," "us," or "our"), operated by ElwinEx LLC, 308 Southeast 10th Avenue, Pompano Beach, FL 33060, United States.

We want you to be comfortable and confident in your purchase. Please read this policy carefully — it explains exactly what you are entitled to, what we will pay for, what you will pay for, and how long each step takes. Nothing in this policy limits any rights you have under mandatory consumer protection laws in your country or state.

1. Our 30-Day Satisfaction Guarantee

You may request a refund within 30 calendar days of the delivery date shown by the carrier's tracking record.

Because ToeAlign Pro™ is a wearable comfort device that needs time to assess, we accept returns of products that have been worn and tried, provided the item is complete, undamaged beyond normal trial use, and returned in a sanitary condition. You do not need to keep the product sealed to qualify.

The 30-day window is measured from delivery, not from the order date. If your tracking shows no delivery scan, we measure from the date you notify us that the order arrived.

2. Who Pays for Return Shipping

This is the most common question we receive, so we are stating it plainly.

2.1 Change-of-mind returns — you pay return shipping

If the product arrived undamaged, complete, and as described, and you wish to return it because you changed your mind, it did not suit your preference, you ordered the wrong variant, or you simply no longer want it, then:

• You are responsible for the cost of return shipping.
• You are responsible for the item until it reaches us. We strongly recommend a tracked and, where available, insured service.
• We refund the full price you paid for the returned product.
• Original outbound shipping charges, where any were paid, are not refunded on change-of-mind returns.
• Return postage costs are not reimbursed.

2.2 Faulty, damaged, incorrect, or incomplete orders — we pay

If any of the following apply, the return is at our expense and you will not be out of pocket:

• The product arrived physically damaged or broken.
• The product is missing parts or components.
• You received the wrong product or the wrong variant (One-Toe, Two-Toe, or Three-Toe).
• The product is defective, fails in normal use, or does not perform as described.
• Your order never arrived (see Section 8).

In these cases we will, at your choice, send a free replacement or issue a full refund including any shipping you paid. In many instances we will not require the item to be returned at all — we will tell you at the time. Where a return is required, we will provide a prepaid return label or reimburse your documented postage cost.

Please report faults, damage, missing parts, or incorrect items within 14 calendar days of delivery so we can investigate with the carrier and our fulfillment team. Clear photographs of the item and the packaging materially speed this up and are usually required.

3. Condition Requirements for Change-of-Mind Returns

To be accepted for a change-of-mind refund, the returned item must be:

• Complete — including the adjustment dial, straps, loops, and any inserts, accessories, instruction card, or packaging supplied with it.
• Undamaged — free from cuts, tears, stretching beyond normal adjustment, stains, odors, writing, or modification.
• Sanitary — clean and dry. For hygiene and public health reasons we cannot accept items that arrive soiled, wet, or contaminated. Please wash the fabric components according to the care instructions and allow them to dry fully before returning.

If a returned item arrives in a condition that does not meet these requirements, we will contact you with photographs before taking any action. You may choose to have the item returned to you at your cost, or to accept a reduced partial refund reflecting the diminished condition. We will not simply keep the item and refuse a refund without contacting you first.

4. How to Start a Return

Do not ship anything back before contacting us. Returns sent without prior authorization may be undeliverable, may be refused, or may arrive at a facility that cannot match them to your order, which can delay or prevent your refund.

1. Email support@steprevive.com with the subject line "Return Request."
2. Include your order number, the email address used at checkout, the variant you ordered, and a brief reason for the return. If the item is damaged, defective, incorrect, or incomplete, attach photographs.
3. We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and the correct return address for your location. The return address depends on where you are and which fulfillment center handled your order, so please wait for it rather than using the address on the shipping label.
4. Write the RMA number clearly on the outside of the parcel and ship the item within 14 calendar days of receiving your authorization.
5. Send us the return tracking number so we can watch for the parcel.

Returns received without an RMA number, or shipped more than 14 days after authorization, may be delayed while we identify them. We will still make reasonable efforts to process them.

5. Refund Processing and Timing

Once your returned item arrives and passes inspection, or once we approve a refund that does not require a return:

• We inspect and approve returns within 3 business days of receipt.
• We issue the refund to your original payment method within 5 business days of approval.
• Your bank or card issuer then takes a further 5–10 business days to post the credit to your account. This part is outside our control.

We cannot refund to a different card, account, or person than the one used to place the order. If your original card has expired or been closed, contact your bank — in most cases the issuer will still route the credit to you, and we can supply a refund confirmation reference to help.

You will receive an email confirmation when your refund is issued.

6. Order Cancellations and Changes

We begin processing orders quickly, which is what allows us to ship within 1–3 business days.

• Before your order ships: Email support@steprevive.com immediately with your order number. If we reach the warehouse before dispatch, we will cancel and refund you in full, or amend the variant or shipping address.
• After your order ships: We cannot cancel or reroute it. You may refuse delivery or return it under Section 2.1 once it arrives.

We cannot guarantee that a cancellation request will reach the warehouse in time, but we will always attempt it and will tell you honestly whether it succeeded.

7. Exchanges

If you ordered the wrong variant — for example a One-Toe when you needed a Three-Toe — email us within 30 days of delivery. Exchanges are handled as a return plus a new order:

• If the wrong variant was our error, the exchange is entirely free and we ship the correct item immediately.
• If the wrong variant was ordered in error by you, you pay return shipping on the original item. We ship the replacement free of charge once the return is received. Any price difference between variants will be charged or refunded accordingly.

8. Lost, Delayed, Stolen, and Undelivered Orders

8.1 Lost in transit

If tracking has shown no movement for 10 consecutive business days, or the estimated delivery window has passed by more than 10 business days, contact us. We will open a carrier investigation. If the parcel is confirmed lost, we will send a free replacement or issue a full refund, at your choice. You will not be asked to pay anything.

8.2 Marked delivered but not received

Occasionally carriers scan a parcel as delivered up to 48 hours early, or leave it with a neighbor, in a mailroom, or in an unexpected location. Please check these first, then contact us. We will file a claim with the carrier and work with you toward a replacement or refund. We do not automatically refuse these claims.

8.3 Refused or undeliverable parcels

If a parcel is returned to us because delivery was refused, because the address supplied was incomplete or incorrect, or because it went unclaimed at a collection point, we will refund the product price once it arrives back with us. Outbound and return carriage costs incurred are not refundable in this situation.

9. International Returns

We ship to 28 countries. Customers outside the United States may return items under this same policy, with these additional points:

• Return shipping for change-of-mind returns is at your expense, and international postage can be substantial relative to the product price. Please weigh this before shipping.
• Mark the parcel clearly as "RETURNED GOODS — NO COMMERCIAL VALUE" on the customs declaration. Parcels that arrive with duties or taxes payable by us may be refused, and we cannot process a refund for an item we never receive.
• Import duties, taxes, and customs fees that you paid on the original order are not refundable by us. You may be able to reclaim them directly from your national customs authority — most countries have a returned-goods relief procedure.
• EU and UK customers: Nothing in this policy affects your statutory rights, including the 14-day right of withdrawal under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, or your rights in respect of faulty goods. Where those rights are more generous than this policy, those rights apply.

10. Items We Cannot Refund

• Items requested for return more than 30 calendar days after delivery.
• Items returned without an RMA that we cannot match to an order after reasonable inquiry.
• Items damaged by misuse, alteration, or use contrary to the supplied instructions.
• Free promotional items and gifts, which carry no independent cash value.
• Products not purchased directly from steprevive.com. If you bought from a third-party marketplace or reseller, you must claim through them.

11. Multi-Unit and Bundle Orders

If you purchased a discounted multi-unit bundle and return only part of it, the refund is calculated on the discounted per-unit price actually paid, not the full single-unit list price. If returning items drops your order below the qualifying threshold for a bundle discount, the remaining items are re-priced at the applicable rate and the refund adjusted accordingly. We will show you this calculation before processing.

12. Payment Disputes and Chargebacks

If something has gone wrong with your order, please contact us first. We resolve the overwhelming majority of issues within two business days, and a direct refund reaches you faster than a bank dispute, which typically takes 30 to 90 days.

Filing a chargeback without first contacting us prevents us from helping you and commits both parties to a slow formal process. We respond to all disputes with complete order, tracking, delivery, and correspondence records. Where a chargeback is filed for an order that was delivered as described and no return was made, we will contest it.

This does not limit your genuine rights to dispute an unauthorized or fraudulent transaction with your bank. If you believe your card was used without your permission, contact your issuer immediately and also let us know so we can cancel the order.

13. Right to Refuse Service

We reserve the right to decline future orders, or to limit returns, where there is clear evidence of repeated abuse — for example, serial ordering and returning of the same item, returns of items that are not ours, or fraudulent claims. We will explain our reasoning in writing if we ever do this.

14. Important Notice About This Product

ToeAlign Pro™ is a comfort and support aid. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition. Individual results vary. If you have diabetes, peripheral neuropathy, poor circulation, or any open wound or infection on the foot, consult your physician before use. Discontinue use immediately and seek medical advice if you experience numbness, tingling, discoloration, skin breakdown, or increased pain.

Please see our full Medical Disclaimer before use.

15. Questions

We would rather answer a question than process a return.

Email: support@steprevive.com
Phone: +1 (954) 504-1062
Postal address: ElwinEx LLC, 308 Southeast 10th Avenue, Pompano Beach, FL 33060, United States
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Typical response time: 1–2 business days

This policy may be updated from time to time. The version in effect at the time you place your order governs that order. The "Last updated" date above tells you when this version took effect.